Frequently Asked Questions
Here are the most commonly asked questions about MSafe Group.
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MSafe group, also known as MSafe Equipment Pvt Ltd. Specializes in manufacturing the finest quality
construction equipment, mainly aluminium scaffoldings, aluminium ladders, and aerial work platforms. From
using the finest quality raw materials aided with advanced technology, the products are top-notch at the
international level. Along with the best-in-class repair and maintenance services, MSafe group has acquired
clients from a huge chunk of south-east Asia.
We provide services PAN India, with yards in Delhi, Noida, Kolkata, Ahmedabad, Mumbai, Pune, Chennai,
Hyderabad, and Bangalore for efficient service.
As a customer, you enjoy multiple benefits:
• Top-quality products made with advanced technology
• PAN India presence ensuring minimal delivery time
• Expert advice on product selection
• In-house CAD design & customization
• TUV Tested & EN1004 Certified products
• Over 25 years of industry experience
• Top-quality products made with advanced technology
• PAN India presence ensuring minimal delivery time
• Expert advice on product selection
• In-house CAD design & customization
• TUV Tested & EN1004 Certified products
• Over 25 years of industry experience
Check out our refund policy and privacy policy page to know about it all.
Yes, we will always provide you with your tracking id once the products are shipped.
You have several payment options open to choose from, like Credit/debit card, Net banking, and UPI.
The Delivery time depends on your location. We offer fast delivery to the cities near our yard location.
Once we have received your order, you will receive a confirmation message and a mail to your registered
mobile number or email id.
Our shipping and handling prices depend on the location of shipment and the products that must be shipped.
Yes, you can do that. But the shipping price may change accordingly. If you have to change the location
after the order is shipped, or if you have any further queries, you can call us at 9859857100 or email us at info@msafegroup.com.
Do keep in mind that only the products having manufacturing defects can be changed/returned. Please check
out or RETURN AND CANCELLATION POLICY page to know more.
No, your order cannot be cancelled after it is processed. Do read our RETURN AND CANCELLATION
POLICY for
more information.
No, your order cannot be cancelled after it is processed. Do read our RETURN AND CANCELLATION
POLICY for
more information.
No, it is not mandatory to register to place an order online. You can order with us as a guest user.
The company’s privacy policy demonstrates our commitment to privacy. We understand that when you provide us
with information about yourself, you trust
us to act in a responsible manner. msafegroup.com will never share, rent, sell or otherwise disclose any of
the personally identifiable information that we collect from you.
At msafegroup.com, utmost care is taken to deliver as per our promises, and we expect to get 100% customer
satisfaction. However, in a rare case if you have a complaint which you wish to register and bring to our
notice. Do send us a mail at info@msafegroup.com or call us at 985-985-7100. We will surely get back to you
soon.